Fully managed IT services
Here at Jolly IT, we like to ensure that your IT is being used efficiently and within budget. Having a fully managed IT service from us will enable you to achieve your business goals.
For a fixed monthly fee we can be responsible for all of your IT infrastructure, by providing telephone and online technical support, scheduled on-site support, network monitoring and maintenance, on top of infrastructure recommendations and strategic advice.
As well as offering a fully managed IT service, we can also work alongside your existing IT resource, offering the capacity to dip in and out of support and consultation for projects as and when you need us.
98% customer satisfaction with our fully managed IT service
We deliver a consistently high level of service, and thus retain most of our customers. We have over 200 businesses in and around London, Yorkshire and outside of the M25 and constantly expanding.
A smooth transition
Whatever service you choose from us, you can be assured that the transition will be seamless, and you can continue to focus on your business.
Get in touch to discuss IT Support.
Call 0800 331 7668
Managed Service Agreement
What is a managed service agreement?
Jolly IT provides “Managed Service Agreements” or MSA’s to our clients.
Rather than pay for every minute or hour of our time on a PAYG basis our clients pay us a small amount monthly for a contract that allows them to use us as and when they wish.
An MSA gives you unlimited remote support and reduced onsite support rates.
We price our MSA’s by the number of staff covered by it. A one man band will pay a lot less than a company with 50 staff and 10 servers, but the service is exactly the same.
We take full responsibility for your IT. We support you and your staff to resolve any issue, liasing with any third party supplier where necessary to get issues resolved promptly and efficiently writing it all up in our ticketing system.