What is Salesforce?

Salesforce is the world’s leading CRM software and enterprise cloud ecosystem. The Salesforce Customer Success Platform can help your business grow into a more streamlined, effective and efficient organisation across sales, service, marketing and more.

Introduction to Salesforce

Salesforce began in 1999 with a vision of reinventing Customer Relationship Management (CRM). Since then our pioneering use of cloud computing has revolutionised the way enterprise software is delivered and used, changing the industry forever.

Ever since we launched our first CRM solution, Salesforce products have run entirely in the cloud. That means it’s all online – no software, no hardware. There are no expensive setup costs, no maintenance, your employees can work from any device with an internet connection – smartphone, tablet or laptop – and with 3 free upgrades every year it is ideal for small businesses and large enterprises alike. This revolutionary approach has helped to make Sales Cloud the world’s number 1 CRM system.

But Salesforce is more than just a single product – it’s a complete integrated solution for managing all interactions with your customers and prospects, designed to help your organisation grow and succeed.

Introducing the Customer Success Platform:

What is salesforce - Sales Cloud icon

Sales Cloud: The world’s #1 customer relationship management (CRM) and sales force automation solution.

What is salesforce - Service Cloud icon

Service Cloud: Our cloud-based customer service solution for service, support and case management.

What is salesforce - Marketing Cloud icon

Marketing Cloud: Create personalised, cross-channel marketing campaigns across email, mobile, social, web and more.

What is salesforce - Analytics Cloud icon

Analytics Cloud: Business intelligence software to explore data, get answers instantly and take actions fast.

What is salesforce - Community Cloud icon

Community Cloud: Online self-service communities that connect customers, partners and employees directly to the information they need.

What is salesforce - SF1 Platform icon

App Cloud: The #1 cloud application development platform.

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