We are incredibly proud that our existing customers have given us fantastic feedback on our quality of service. Our ongoing survey results also show that we completed customers’ queries within the expected timeframe 96% of the time and resolved customers’ problems 95% of the time.
We request regular feedback from our service users, based on individual jobs that Jolly IT has provided. This year, we have so far received a massive 96% customer satisfaction rate through our feedback mechanisms. As we take our customers and their feedback seriously, we regularly review the surveys which in turn also help us to evaluate, improve and refine our services.
Recent feedback, includes:
“Excellent service as ever. Thanks guys much appreciated.”
“As always, another speedy and complete resolve to an issue. Really impressed with the customer service on every occasion.”
“As ever the ultimate service – thank you”
“Exceptional work, thank you”
“Excellent work Jolly I.T – keep it up!”
Jolly IT director, Tony Durell says “This is a fantastic set of results, and all of the team here at Jolly IT work really hard to ensure that customer service is paramount. We regularly receive exemplary feedback from clients, and the survey results validate the consistently high standard of work provided to them.’
If you would like to discuss more about our managed IT service or approach to providing a fantastic service and how we can help you, please get in touch!